Privacy Policy

 

Introduction

This Privacy Notice applies to all websites and services we operate, including online and mobile accounting products, events, and training. We’ll refer to them collectively as our ‘services’. This notice also applies to Praci users.

When we say ‘personal data,’ we mean any information that can identify you, such as your name, email address, phone number, bank details, payment information, and support queries. This definition aligns with the GDPR and covers all information relating to an identified or identifiable individual.

We may update this notice periodically. If changes are significant, we will notify you via email.

1. Who Are ‘We’?

‘We,’ ‘our,’ and ‘us’ refer to PRACI LTD and our subsidiaries. Our headquarters are in New Zealand, but we operate globally. Contact details for all PRACI LTD offices are available on our Contact Us page.

We offer a global platform for small businesses and their advisors. At the core of our platform is our cloud accounting software. Learn more about our work on the About PRACI LTD page.

For data protection within the European Union, PRACI LTD (company number 15822571) is the data controller.

2. Our Principles of Data Protection

We approach data protection with four key principles:

  1. Transparency: We communicate openly and honestly about how we handle personal data.
  2. Enablement: We empower you to use your personal data efficiently and effectively.
  3. Security: We protect personal data using industry-leading security measures.
  4. Stewardship: We take responsibility for safeguarding personal data.

3. How We Collect Your Data

We collect personal data in three main ways:

  1. Directly From You: We may ask for your personal data when you sign up for services, participate in forums, respond to offers, engage with us on social media, attend events, or contact us for support. You don’t have to provide personal data, but some services may not work without it.
  2. Automatically: When you visit our websites or use our services, we collect data like your IP address, device type, and pages you view. This helps us understand how you use our services and improve your experience. We collect some of this data using cookies. You can manage your cookie preferences in our Cookie Notice.
  3. From Third Parties: We may receive data about you from third parties like marketing partners. We use this information to improve our services and validate your personal data.

4. How We Use Your Data

We use your personal data to:

  1. Communicate With You:
    • Provide information you’ve requested, such as training materials.
    • Send operational updates, like security notices.
    • Share marketing messages about PRACI LTD or other services you may be interested in.
    • Ask for your feedback or invite you to participate in research.
  2. Support You: We use personal data to resolve technical issues and provide customer support.
  3. Enhance Our Services: We analyze how you use our services to improve them and develop new features.
  4. Protect Our Services: We use personal data to prevent fraud and ensure fair use.
  5. Market to You: We may show you targeted ads online based on your personal data.
  6. Aggregate and Report: We may create reports using anonymized data and share these with third parties.

5. Facial Verification and Data Use

We collect facial photos during the check-in and check-out process to verify your identity. These photos are used exclusively for this purpose, ensuring that the individual checking in or out matches the registered profile.

How It Works:

  • During check-in and check-out, the app captures a new facial photo.
  • This photo is compared with the user’s stored profile photos to confirm their identity.
  • This process ensures that only the registered user can complete check-in and check-out actions.

Data Security and Retention:

  • Facial data is securely stored on our backend servers and is accessible only to authorized personnel. We do not share this data with any third parties.
  • Facial data is retained only while your profile is active. Once you delete your profile, all associated facial data is permanently removed from our systems.

6. FAQ: When and Why We Share Your Data

Q: When will you share my personal data with third parties?
A: We only share personal data under specific circumstances, such as:

  • With other companies in the PRACI LTD group.
  • With service providers who help deliver our services or marketing.
  • With regulators or law enforcement if required by law.
  • With buyers during a business sale or merger, if necessary.
  • With third parties, if you give your consent.

Q: Why do you share personal data?
A: We share data to deliver our services, comply with legal obligations, and improve your experience.

7. Account Deletion

If you wish to delete your account, please follow these steps:

  1. Compose an email requesting account deletion.
  2. Send the email to support@praci.io.
  3. Include key details, such as your username or registered email address, to help us process your request quickly.

Once we receive your request, we will process the deletion promptly. Please note that this action is permanent and cannot be undone. If you have any questions or need further assistance, our support team is available to help.

8. How to Exercise Your Rights

You have certain rights regarding your personal data:

  1. Right to Access: You can ask what personal data we hold about you.
  2. Right to Correct: You can request corrections to any incorrect data.
  3. Right to Delete: You can ask us to delete your data.
  4. Right to Object: You can object to how we process your personal data.

Steps to Exercise Your Rights:

  1. Go to your account settings.
  2. Select 'Privacy Settings'.
  3. Adjust your preferences or submit your request.

You can also make a request on our Privacy at PRACI LTD page.

9. Managing Your Consent

You can manage your consent for data processing at any time. Here’s how:

  1. Giving Consent: When you sign up for services, we will ask for your consent to process your data. This is usually done through opt-in checkboxes.
  2. Withdrawing Consent: You can withdraw your consent at any time by:
    • Going to your account settings and adjusting your preferences.
    • Clicking the unsubscribe link in marketing emails.

Visit our Privacy at PRACI LTD page to update your consent preferences.

10. International Data Transfers

When we share your personal data with third parties, it may be transferred to countries outside your own, like the United States, where our servers are located. These countries may have different data protection laws. We take steps to ensure your data is protected.

For European Economic Area (EEA) residents, your data may be transferred outside the EEA. Such transfers occur only to countries deemed to have adequate protection or to third parties with approved safeguards, such as the European Commission’s Standard Contractual Clauses.

11. Security Measures

We take data security seriously. We use advanced security protocols to protect your personal data. For more details, visit our Security page.

If you need further information, we can provide our Service Organization Control (SOC 2) report upon request.

12. Data Retention

We keep your personal data for as long as necessary to provide the services you request. Afterward, we retain it only if required by law or for legitimate business purposes.

Once we no longer need your data, we will delete or anonymize it in line with our data retention policy.

13. Timeline for Data Requests

We will respond to your request regarding your personal data within 30 days. If we need more time, we will let you know and provide reasons for the delay.

14. Contact Us

If you have questions about this notice, our services, or your personal data, feel free to contact us. We prefer email communication for timely responses. Contact us through the Privacy at PRACI LTD page.

Last updated: 29 August 2024