Terms of Service

Introduction

Welcome to Praci! We're excited to have you on board. Before you start using our services, please take a moment to review and accept these terms. We've worked to make them as clear as possible, so you can understand what we expect from you and what you can expect from us.

Each section has a summary at the top to give you an idea of what’s covered.

These terms are legally binding, so please read them carefully. If you do not agree to these terms, you will not be able to use our services.

If you have any questions, please reach out via Praci.io, and we’ll be happy to assist.

Joining and Using Praci

This section explains how to sign up for Praci and use our services.

1. When we say "you" or "your," we are referring to both you as an individual and any organisation or entity that you are authorised to represent. When we say "Praci," "we," "our," or "us," we are referring to the specific Praci entity that provides the service you are using. This could vary depending on the product and region, and details will be available within your service agreement.

Our Services

2. Praci offers a range of services including online and mobile workforce management, accounting, and financial tools. As we evolve, these services may expand or change, but these terms will govern your use of any services we provide.

Creating a Subscription

3. By creating an account and subscribing to our services, you become a subscriber. The subscriber is responsible for the payment of the subscription fees associated with the account.

Inviting Users to Praci

4. As a subscriber, you can invite others to use Praci through your subscription. Invited users must accept these terms to access the services. You will be responsible for managing their access and roles within the platform.

User Roles and Access

5. Subscribers have control over who they invite and the permissions they assign to invited users. Additional guidance on user roles and access levels can be found on Praci.io. For example, if you are a small business owner who has invited an advisor to access your account, you can learn more about access controls on our website.

Partner Programme

6. If you are part of our partner programme, additional terms apply. Please review them carefully as they provide more specific details relevant to your participation.

Online Payments

7. If you plan to accept online payments from customers through Praci’s invoicing system, please review the additional terms that apply to online payment services.

Terms of Use

This section outlines the legal agreement between Praci and its users. It includes your obligations as a subscriber or invited user, and our commitments as a service provider.

Right to Use Our Services

8. You have the right to use Praci’s services according to your subscription type and the access granted to you by the subscriber. This access remains valid as long as the subscription is active and fees are paid.

Subscriber Responsibilities

9. As a subscriber, you are in control of your subscription, including who can access the services under your account. You can invite users, set their access levels, and modify or revoke access as needed. You are also responsible for resolving any disputes regarding access. If you are a participant in our partner programme, you may need to provide certain access to clients as outlined in the partner terms.

Rules for Using Praci

10. All users, including subscribers and invited users, are expected to follow the guidelines and policies laid out in our terms. Please make sure to familiarise yourself with what is and isn’t allowed while using Praci.

Your Responsibilities

11. You are responsible for ensuring the accuracy of the information you provide and keeping it up to date, including your contact details. Protecting your login information is crucial, and we recommend using strong passwords. You are also responsible for ensuring that your account is not used for any unlawful activity.

New Services and Features

12. As we continue to enhance Praci, we may introduce new services or features. You will be informed of any new terms that apply to these updates before you start using them.

Ownership of Content

13. Praci owns all the content, designs, and intellectual property related to our services unless otherwise stated. You agree not to copy, distribute, or create derivative works from any of our content without express permission.

Pricing

14. Subscribers are responsible for paying subscription fees as outlined in the pricing plan they select. Pricing details, including invoicing, payment methods, and renewal options, are available when you choose your subscription.

Trial Subscriptions

15. You may be eligible for a free trial when you first sign up for Praci. If you continue using our services after the trial period, billing will begin once you enter your payment details.

Praci Pricing Plans

16. Subscription fees are typically charged monthly, based on the plan you selected. These fees may vary by region and are subject to change. We will notify you in advance of any changes to your pricing plan.

Taxes

17. You are responsible for paying all applicable taxes related to your use of Praci’s services, including VAT, sales tax, or other transactional taxes as required by law.

Additional Services

18. Some additional services offered by Praci may come with extra fees. We will inform you of these charges when you sign up for any such services.

Timely Payments

19. To maintain access to Praci’s services, it is important that all payments are made on time. Failure to pay could result in suspension or termination of your access to the platform.

Data Use and Privacy

Your privacy is important to us, and we take steps to protect your personal information. Our privacy notice details how we handle your data, including your name and contact information.

Use of Your Data

20. While Praci does not own the data you input, by using our services, you grant us permission to use, store, and process this data to provide, improve, and secure our services. This also includes anonymising your data for analytical purposes.

Personal Data and Privacy

21. We are committed to protecting your personal data. Our privacy notice provides detailed information on how we manage the personal information you provide.

Handling Data of Others

22. If you enter personal data on behalf of others, such as employees or clients, additional privacy regulations may apply depending on your location. Please review these carefully to ensure compliance.

Anonymised Data

23. We may create anonymised and aggregated data from your usage, which we use to improve our services and develop new features.

Data Breach Notifications

24. In the event of a data breach that involves your personal information, we will notify you and provide details on what has occurred. Depending on the circumstances, you may need to report the breach to relevant authorities or affected individuals.

Confidential Information

25. We respect the confidentiality of your information and expect the same from you.

Protecting Confidential Information

26. Both Praci and its users agree to protect confidential information and only disclose it as required by law or to regulatory authorities.

Security

27. We prioritise the security of your data and encourage you to do the same.

Security Measures

28. We employ a range of technical, physical, and administrative measures to safeguard your data. While we cannot guarantee absolute security, we will notify you of any unauthorised access to your account that we detect.

Account Security

29. We may require the use of additional security features such as multi-factor authentication. We highly recommend enabling these features to enhance the security of your account.

Your Role in Security

30. You are responsible for keeping your login credentials secure and taking steps to protect your systems from security breaches. If you suspect unauthorised access to your account, notify us immediately.

Apps and Third-Party Products

31. At this time, Praci does not offer any integrations with third-party apps or products.

Maintenance, Downtime, and Data Loss

32. While we work hard to minimise downtime, occasional interruptions may be necessary for maintenance and updates.

Service Availability

33. Praci strives to maintain 24/7 service availability. However, there may be instances where planned maintenance requires a temporary service outage. We will notify you in advance whenever possible.

Access Issues

34. Occasionally, factors outside of our control may affect your ability to access our services. We will do our best to resolve such issues as quickly as possible.

Data Loss

35. You are responsible for backing up any data you input into Praci. Although we take measures to protect your data, we cannot be held liable for any loss unless specifically outlined in our terms.

Compensation for Downtime

36. If there is an extended service disruption (more than four consecutive hours), we may offer compensation at our discretion. Any claims for compensation must be submitted within 21 days of the event.

Support

37. If you encounter problems with our services, Praci.io offers a range of support resources. Should you need further assistance, our support team is available to help.

Modifications to Services

38. We regularly update and enhance our services. When features are discontinued, we will notify you wherever possible.

Acceptable Use

This section outlines the proper and improper use of Praci’s services.

Providing Feedback

39. We value your input and may use feedback you provide to improve our services.

Guidance on Service Use

40. We offer various resources, including guides and tutorials on Praci.io, to help you use our services appropriately and lawfully.

Public Discussions

41. If you participate in discussions on Praci.io, only share information you are comfortable disclosing publicly.

Service Limitations

42. Certain services may have limits, such as transaction caps. Please review your plan to understand these limitations.

Free and Beta Services

43. We may offer free or beta services for a limited time. These are provided “as is” and at your own risk.

Prohibited Activities

44. You must not engage in activities that compromise the security or functionality of our services. Prohibited actions include, but are not limited to, introducing malicious software, engaging in fraud, or abusing other users or Praci employees. Breaches of these rules may result in the suspension or termination of your account.

Termination

45. You or Praci may terminate the subscription with proper notice, or immediately if a violation occurs.

Subscription Duration

46. Your subscription remains active for the period covered by your payment.

Automatic Renewal

47. Unless you cancel, your subscription will renew automatically at the end of each billing period.

Ending Your Subscription

48. You may cancel your subscription at any time by providing one month’s written notice.

Termination by Praci

49. We reserve the right to terminate your subscription with one month’s notice or immediately if you breach the terms.

Refunds

50. Refunds will not be issued for terminated accounts unless otherwise specified in the terms.

Data Retention

51. Upon termination, your data will be archived. You may reactivate your subscription within a specified retention period or request the permanent deletion of your data.

Liability and Indemnity

This section explains the legal limitations and indemnification responsibilities between Praci and its users.

Indemnification

52. You agree to indemnify Praci against any claims or losses arising from your use of our services, except for losses caused by Praci’s gross negligence or misconduct.

Warranty Disclaimer

53. Praci’s services are provided "as is." We make no warranties beyond those required by law.

Limitation of Liability

54. Praci’s liability to you is limited to the total amount you have paid us in the 12 months preceding the event leading to the claim.

Dispute Resolution

55. We encourage informal dispute resolution, but arbitration or small claims court may be used when necessary.

Resolving Disputes

56. Most disputes can be resolved through our support team at Praci.io. If a resolution cannot be reached, binding arbitration or small claims court may be pursued, depending on the applicable laws in your region.

Important Legal Information

This section covers additional legal details regarding the relationship between Praci and its users.

No Professional Advice

57. Praci does not offer professional advice. Any information provided by us is for general business purposes and should not be used as a substitute for professional counsel.

Events Outside of Our Control

58. Praci is not liable for any delays or failures caused by events beyond our reasonable control.

Notices

59. All legal notices should be sent to legal@praci.io. Praci will send notices to the email address associated with your subscription.

Non-Excludable Guarantees

60. Some jurisdictions provide non-excludable warranties, and we comply with these laws.

Export Restrictions

61. You agree to comply with all relevant export control laws in your jurisdiction.

Excluded Terms

62. The United Nations Convention on Contracts for the Sale of Goods does not apply to these terms.

Blocking or Terminating Access

63. Praci reserves the right to block access to our services or terminate your subscription if we detect legal or regulatory risks associated with your account.

Relationship of the Parties

64. These terms do not create a partnership, joint venture, or employment relationship between Praci and its users.

Transfer of Terms

65. Praci may transfer its rights and obligations under these terms to another entity at its discretion.

Changes to Terms

66. Praci may update these terms at any time. Any material changes will be communicated to you in advance, and changes will not apply retroactively.

Enforcement

67. If any part of these terms is found to be unenforceable, the remainder will still apply.

Interpretation

68. Words such as "include" and "including" are to be interpreted broadly to cover all relevant circumstances.

Praci Entities and Governing Law

69. The Praci entity you contract with depends on your location and the services you are using. Praci is registered under PRACI LTD Company Number 15822571.

Last updated: 29 August 2024